Help Center
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support@fleetservices.aiFrequently Asked Questions
How do I reset my password?
On the sign-in page, click "Forgot password" and enter your email. You'll receive a link to set a new password. If you were invited as a driver, use the set-password link from your invite email.
How do I invite a driver?
From the Manager Dashboard, go to Drivers and click "Invite Driver." The driver will receive an email with a link to set their password. They then sign in to the driver app from the browser on their phone and can add it to their home screen.
Why can't I complete an inspection offline?
Offline mode requires the FleetService.AI mobile app to be opened at least once while connected, so it can cache your vehicle and checklist data. After that, inspections completed offline will sync automatically once you're back online.
How do I update my billing or subscription plan?
Owners and Admins can manage billing under Settings > Billing in the Manager Dashboard, including changing plans, updating payment methods, and viewing invoices.
How long are inspection records retained?
Retention depends on your plan: Starter plans retain records for 90 days, Professional plans for 1 year, and Enterprise plans have unlimited retention. You can export records at any time before they age out.
How do I manage notification preferences?
Go to Settings > Notifications in the Manager Dashboard to control which alerts you receive by email, such as defect reports and overdue inspections.